Frequently asked questions
Everything You Need to Know
The essentials
Frequently asked questions
When are you open?
Our operating hours are 9.00am–5.00pm, Monday to Friday, and the 1st and 3rd Saturday of every month between 10am–2pm. To access your box, you’ll need to call or register online, as the number of clients allowed in the vault at one time is strictly limited.
Can I access my safety deposit box outside of operating hours?
No. Our vaults are fitted with time locks, meaning after-hours access is not available.
Who can access my safety deposit box?
Access can only be granted to registered persons who have been authorised by the account holder. Learn more.
Can Fortis Vaults access my safety deposit box?
Absolutely not! The keys issued to you are registered individually and none can be copied. Fortis Vaults has no master keys to any of the deposit boxes — only you and your authorised agent have access.
How secure are your vaults?
Fortis Vaults has invested significantly in sophisticated electronic and physical security measures to ensure the highest level of security for your valuables.
Do you keep duplicates of my keys on hand?
No. You will be issued two keys that are unique to your box. Under no circumstances will we offer to keep your keys, or duplicates of your keys, on site. This provides you with total security for your valuables.
What happens if I lose my keys?
Should you lose your keys, you will need to arrange an appointment with our locksmith. Your safety deposit box will be drilled in your presence only. There will be a cost for this action.
What can I store in my safety deposit box?
Anything of importance to you: passports, titles, wills, insurance documents, photos, jewellery, memorabilia, heirlooms, letters, bullion, money, personal items, hard drives, or anything else of value. You cannot store perishables, firearms, liquids or drugs. Learn more.
What happens if I die?
In the event of a Licensee’s death, we are under no obligation to allow access to the safe deposit box until the following documents are provided for assessment: a certified copy of the Death Certificate; a certified copy of the Will; a valid Grant of Probate or Letters of Administration; and photo ID and proof of address for all Executors and/or Administrators. Please note: assessment of deceased estates may take up to 72 hours.
How much does a safe deposit box cost?
We provide a wide range of safe deposit box sizes for specific needs, all at competitive rates. Our pricing structure is clear and straightforward with no surprise fees. Learn more.
Secure your valuables today
Book a tour of our Collins Street facility, or speak with our team about the right safety deposit box for you.